Our Group (“Altamare Dive and Leisure Resort“, “we“, “our“, “ours” and “us“) takes the issue of safeguarding your privacy seriously.
• what data or information we collect from guests, customers, including prospective or potential ones, and you as well as visitors to altamare.com.ph, affiliate and/or third party websites (“Guest”, “you”, “your” and “yours”).
• the way in which Altamare Dive and Leisure Resort uses this data or information to better serve the needs of our Guests.
What is Personal Information?
The term “Personal Information” refers to information about you as an individual, such as your name, address, age, gender, image and credit card information.
Why is Personal Information Collected?
1. To Provide Superior Customer Service to our Guests
Your Personal Information is collected to assist us in making your reservation and providing the services you request at any of our properties, to ensure we meet your needs while you are staying with us and/or to allow us to contact you in relation to matters that arise from your stay with us. Our goal is to provide you with superior customer service, whether you stay with us once or many times. By keeping certain stay-related Personal Information on file, such as information regarding guest history and itemized spending, Guests have the ability to confirm prior transactions and reconcile statements or invoices.
2. To Keep Our Guests Informed
We may use the Personal Information you provide and that we collect from our property management system (Cloudbeds) to send you newsletters regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you. In order to do this, your information may be shared with a third party, for example, a customer relationship management company and/or a marketing and communications company. These companies are under contract with Altamare Dive and Leisure Resort and are contractually required to protect all Personal Information to which they have access.
3. For Marketing Research
Finally, we may wish to contact Guests to conduct surveys or focus groups to receive your views of our properties and service delivery. Such information may be collected by a third party under contract with us and they will be contractually required to protect your Personal Information as explained below. Occasionally we will combine information from a number of Guests to better understand trends and Guest expectations. When this occurs, all identifiers are removed and the aggregate information cannot be linked to any specific Guest.
How is Personal Information Collected?
1. On altamare.com.ph
B. While Browsing altamare.com.ph
2. When Making a Reservation
A. On altamare.com.ph via cloudbeds.com
B. Through the resorts Main Office
Reservations can also be made by contacting us at our main or by calling our Main Office. When you make a reservation we may ask you for Personal Information such as your name, address, telephone number and method of payment. We may also obtain from you any room preferences or special requests. Personal Information obtained will be sent in a secured communication to the relevant hotel or resort. Confirmation of your reservation will be provided to you, generally by e-mail, directly from the hotel or resort.
3. During your stay at the resort
During your stay, we record your itemized spending to properly assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by auditors and government regulators. We may also collect certain information as required by local laws (e.g. passport number). Information particular to your stay may also be stored (i.e. health issues, payment difficulties, special requests, service issues). This stay specific information is stored in the property management system at the particular hotel or resort where you stayed and is combined with information from previous visits that you have made to the resort. Certain information regarding your service preferences is also stored centrally by us and may be made available to our database. You may advise the resort if you do not want personal preferences shared. In addition, we may retain the content of any document (including letters, comment cards, electronic documents such as e-mails and other similar forms of communication) that you send us before, during or following your stay. This information may be shared with employees of with Altamare Dive and Leisure Resort. Finally, in preparation for your stay, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service.
How do we store Personal Information?
Your Personal Information may be stored, used and transferred for processing in all jurisdictions where it is necessary, or if it is required under local laws, your Personal Information may be accessed by the courts, law enforcement and national security authorities with or without notice to you.
1. At the Hotel or Resort
Altamare Dive and Leisure Resort stores Personal Information in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to the Personal Information. Altamare Dive and Leisure Resort, as manager of all properties within the group of Altamare Dive and Leisure Resort, may use your Personal Information to create a guest profile that is stored in our property management system (cloudbeds.com). The stored guest profile information may include guest name, address, phone numbers, e-mail and credit card number. The guest profile may also include certain information regarding your service preferences.
2. In Marketing Databases
Altamare Dive and Leisure Resort maintain databases of Guest information which are used for marketing, promotional and research purposes
What Personal Information may be provided to third parties?
Personal Information is shared with third party developers including the property management system of Altamare Dive and Leisure Resort (cloudbeds.com). The particular developer’s website can be consulted for the developer’s policy on the collection, storage and use of such information.
We will only share Personal Information about you outside Altamare Dive and Leisure Resort without your consent, where: (a) it is required or authorized by law (for example, in response to a legal subpoena); (b) it is required to provide you with services you have requested in which case you will be considered to have implied your consent (e.g. car rental); (c) if your stay has been paid for by a third party we will provide billing information to the paying party; or (d) if you have failed to pay amounts owed to Altamare Dive and Leisure Resort.
If Altamare Dive and Leisure Resort suspects any unlawful activity is taking place, it may investigate and/or report its findings or suspicions to the police or other relevant law enforcement agency.
How long is my Personal Information retained?
Your Personal Information will be stored for the period of time required by law in the jurisdiction of any Altamare Dive and Leisure Resort holding the information. It may be stored indefinitely Altamare Dive and Leisure Resort as long as there is a business purpose for doing so. From time to time we may delete your Personal Information if you have not stayed with us for a certain period of time.
How will I know if there are changes to this Policy?
Data Privacy Officer
World Cti Leisures Inc.
3rd Floor, Wold Citi Corporate Hub
960 Aurora Blvd., Quezon City, Philippines 1109
Contact Details: 09175412626